Cancellation and Refund Policy

30 Days Exchange Guarantee

Every piece of jewellery sold at Kriti Kreazione Boutique E-Store: www.kritikreazione.com  is covered under our 30 Days Exchange Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery and we refund amount which will be credited back to your Kriti Kreazione User Account upon successful processing of return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking). This amount will be valid for 1 year from the date of its issuance and can be used partially or fully to shop any item on Kriti Kreazione E-Store: www.kritikreazione.com.

The shipping cost for all orders will be deducted before we reimburse the refund amount into Kriti Kreazione User Account unless the product is defective.

30 Days Exchange Guarantee is not applicable to products that are less than or equal to Rs. 1000/- (Irrespective of the order value). 30 Days Exchange Guarantee is not applicable to Gold & Silver Coins or customized products. 30 Days Exchange Guarantee is not applicable if the product is bought during Sale/Discount/Offer promotion.

Keep all items including the invoice in a package and address it to the following:

1. Kriti Kreazione Boutique 7/59 B, TILAK NAGAR KANPUR – 208002 , U.P

2. Please be sure that all items that are to be returned must be unworn and in their original condition with all original tags and packaging intact. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

3. Email us at sales.kritikreazione@gmail.com  with images of the products with packaging and tags to schedule a return pick up.

Subsequent to this, your package will be picked up by our courier partner within 3-5 business days.

Any order received can be cancelled for the following reason

a) if the order has any technical glitches.
b) Any order placed during the website update which has led to changes in the price or its content.
c) Any cod order which is in verification stage when it feels like the order may be returned.
d) When the stock is unavailable or may take time to produce.
e) Any other reason that the company may find relevant from time to time.
f) The decision of the company is final in this regards.

Order Cancellation

If you cancel your order before it has been shipped, 10% cancellation fee will be deducted before refund amount is credited to the payment source (Credit Card/Debit Card/Net Banking).

If you cancel your order after it has been shipped, please follow our Return process. The cancellation will have to be treated as 30 Days Exchange Guarantee. We will refund amount which will be credited back to your Kriti Kreazione User Account upon successful processing of return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking).

This amount will be valid for 1 year from the date of its issuance and can be used partially or fully to shop any item on Kriti Kreazione Boutique E-Store: www.kritikreazione.com

Orders which are refused at delivery will be assessed all of the applicable fees including 10% of cancellation fee and shipping cost of before refund amount is credited to the payment source (Credit Card/Debit Card/Net Banking). The refund process will be initiated within 7-10 days once we received the shipment at our warehouse.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at sales.kritikreazione@gmail.com  or at +917706924745 .