Terms and Conditions
Welcome to our website. The content of the page of this website is for your general information and use only. It is subject to change without any notification.
Customer Order /Advance
The customer can freeze gold rate at time of placing order by paying 90% advance of the product value. The customer can place an order without freezing the gold rate of any product on a minimum payment of 20% of the product value.
Jewellery Sold by Kriti Kreazione can be exchange for a product of the same value, if the Jewellery to be exchanged fulfils the following conditions:-
The Product is not tampered with or altered.
It is unused and not customized.
It is returned within 7 days from the time of purchase.
If the customer exchanges the product for a low value product, no refund on the difference amount shall be given. However if the customer exchanges the product for a higher value product, then the difference amounts shall be paid by the customer.
•Plain gold Jewellery can be exchanged anytime from the net weight
•Stone Weight or any otherweight shall be deducted from the sale Value.
•Kundan and Polki set in Gold Jewellery shall be exchanged with 20% deduction from the Sale Value.
•Making or Wasting charges will not be refunded or calculatecalculated during exchange.
•No Cash Return Policy for Gold Jewellery, only exchange, as discussed above.
•Silver Jewellery if purchased can be returned within 7 days.
Life Time Exchange Policy:
The original Tax Invoice has to be submitted at the time of exchange, sales return.
Ornaments of 916 Hallmarked can be exchanged at 100% of the net weight i.e. , ( after deducting weight of stone , gems, beads, enamel, Laak/ Wax or any other material ) on the prevailing rate of Gold.
Exchange Policy for Diamond 90% and Uncut / Polki / Ruby / Emerald 80% of the prevailing rate on the day of exchange.
Life Time Buy Back Policy:
The original Tax Invoice has to be submitted at the time of exchange, sales return.
Ornaments of 916 Hallmarked can be exchanged at 100% of the net weight i.e. ,( after reducing weight of stone , gems, beads, enamel, Laak/ Wax or any other material ) on the prevailing rate of Gold and cash 10% less than exchange price. If returned back, the payment in excess of Rs. 10,000/- shall be made only by account payee cheque to the person producing the cash memo and carrying a valid photo ID matching with the purchasers name mentioned on the bill.
The company reserves right to modify the above terms and conditions without prior notice.
The consumer can get the purity of the hallmarked jewellery / articles verified from the BIS recognised A&H centre. The list of BIS recognized A&H centre along with address and any contact details is available on the website: www.bis.gov.in
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
Your Name
Address
Phone Number
Email Address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you can contact us.